About the role

Virtual-first behavioral health practice seeking a warm, detail-oriented Administrative Assistant to handle front-desk communications, intake/scheduling, insurance verification (incl. VA Medicaid MCOs), and referral/outreach coordination. You’ll discuss therapy logistics (not clinical advice), guide new clients through onboarding, and support clean operations.

Responsibilities

First point of contact (calls/emails/messages); explain services, fees/sliding scale, Resident-under-supervision option; route crisis calls (911/988/CSB).
Schedule/confirm/reschedule; manage client portals & forms in SimplePractice (or similar EHR); maintain same-week openings.
Verify benefits/eligibility (commercial & Virginia Medicaid MCOs), track authorizations, document copays/deductibles, support clean claims/EOB follow-up.
Coordinate referrals with schools, pediatric/primary care offices, hospitals/psych units, CSBs, nonprofits; send monthly capacity updates.
Keep digital Business Files organized; maintain scripts/SOP checklists; uphold HIPAA and confidentiality.
Light marketing admin: update directory availability; post brief Google Business Profile updates (no PHI).

Qualifications

Required

1+ year healthcare or behavioral-health admin/front-desk experience (or strong client-facing office experience).
Excellent phone etiquette and clear, professional writing.
Working knowledge of insurance basics (deductible, coinsurance, copay, EOB).
Comfortable with EHRs (SimplePractice preferred), Google Workspace, spreadsheets.
Reliable Eastern Time availability; organized, punctual, proactive.
Based in Greater Richmond/Chesterfield and able to attend occasional in-person meetings/outreach.

Preferred

Experience with Virginia Medicaid MCOs (Aetna Better Health, Anthem HealthKeepers Plus, Molina, Optima/Sentara, UHC Community Plan).
Coordinating with schools/PCPs/CSBs/hospitals.
Bilingual (Spanish/English or other).

Compensation & growth

$18–$20/hr for first 90 days, then raise based on performance (show rate, intake completion, claim clean rate, responsiveness).
Potential to grow hours/responsibility as the practice scales.

Benefits

Flexible, remote work (with occasional local meetings/outreach).
Training on SOPs, scripts, payer matrix, and SimplePractice workflows.
(No medical/retirement benefits at this time for part-time.)

Location

Remote (work from home), with periodic in-person needs in Richmond & Chesterfield, VA. Local candidates only.

Job Type: Contract

Pay: $18.00 - $20.00 per hour

Work Location: Remote

Centered Being Holistic Counseling, LLC

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