REMOTE AUTO GLASS OPERATIONS SPECIALIST (CARLOOP REP)

Not a Call Center. Not Commission-Only. Not Guesswork.

READ THIS FIRST

If you are looking for:

A loose, unstructured customer service role
A “wing-it” sales job
A script-free environment where you make exceptions

This is not the job for you.

If you like:

Systems
Process
Clear rules
Technology
Owning jobs end-to-end
Being paid for work that actually completes

Keep reading.

ABOUT THE ROLE

CarLoop is building a modern, tech-enabled mobile auto glass operation.
We are not a traditional glass shop, and we are not a call center.

As a CarLoop Rep (CLR), you are the control center of the operation.

You will:

Quote auto glass jobs accurately
Secure payment authorizations correctly
Schedule installs intelligently
Coordinate technicians and logistics
Protect revenue and prevent chaos

This role is equal parts operations, payments, and customer communication.

WHAT YOU WILL ACTUALLY DO (DAY TO DAY)

Handle inbound calls and digital leads (no cold calling)
Decode VINs / license plates and quote glass accurately
Explain pricing, ADAS recalibration, and timelines clearly
Secure install reservations or payment authorizations
Schedule mobile installs based on tech + glass readiness
Manage jobs inside a modern CRM / quoting system
Coordinate with mobile technicians using structured workflows
Keep clean, detailed job notes so nothing falls through cracks
Follow SOPs exactly — no freelancing the process

TECH STACK YOU’LL USE

This is not a pen-and-paper role.

You will work daily in:

Auto glass quoting / CRM software (Omega EDI experience a huge plus)
Cloud phone systems (RingCentral)
SMS + masked communications (Twilio)
Google Workspace (Docs, Sheets, Calendar)

If you’re not comfortable working across multiple systems at once, this will not be a good fit.

REQUIRED EXPERIENCE (BE HONEST)

Strong preference for candidates with prior auto glass experience, including:

Auto glass call center or scheduling
Mobile glass dispatch / coordination
Insurance glass claims or intake
Glass shop operations or BDC-style role

You must also:

Be comfortable asking for payment authorization
Speak clearly and confidently on the phone
Follow structured processes without cutting corners
Be detail-oriented and organized
Have reliable high-speed internet and a quiet workspace

THIS ROLE IS NOT FOR YOU IF:

You avoid payment conversations
You rely on “gut feel” instead of process
You need constant supervision
You dislike rules or accountability
You expect commission-only sales

We are building something tight and scalable — not chaotic.

COMPENSATION (DESIGNED FOR ADULTS)

Competitive hourly base pay
Per-job success pay (paid only on completed, paid installs)
Performance incentives tied to:
Authorization success
Low cancellations
Accuracy and quality

High performers earn more by protecting revenue, not by rushing calls.

SCHEDULE

Fully remote
Scheduled shifts with overlap coverage
Occasional single-coverage days
Rotating weekend availability (not every weekend)

LOCATION (IMPORTANT)

We are prioritizing candidates located in U.S. states, including:

FL, TX, GA, NC, SC, TN, AZ, UT, IN, OH

(Other states may be considered based on experience.)

THE QUESTION WE WILL ASK YOU “How comfortable are you telling a customer that payment must be authorized before we dispatch glass or a technician?”

If that question makes you uncomfortable — do not apply.

WHY PEOPLE WHO LIKE THIS ROLE STAY

Fully remote, no office politics
Clear expectations
Strong systems
No cold calling
Real ownership
Growing platform with upside

READY TO APPLY?

If you are tech-savvy, process-driven, and experienced in auto glass, we want to hear from you.

Job Types: Full-time, Contract

Pay: $23.91 - $28.79 per hour

Expected hours: 40 per week

Benefits:

Flexible schedule
Paid time off

Application Question(s):

Do you have prior experience in auto glass operations?
Are you comfortable asking customers to authorize payment before an install is scheduled or dispatched?
This role requires strict adherence to process (no exceptions without approval). How do you feel about that?
Are you able to work scheduled shifts with overlap coverage, including occasional single-coverage days and rotating Saturdays & Sundays?
Do you have a reliable remote setup?
Which U.S. state are you currently located in?
In one or two sentences, describe your experience handling auto glass or service-related customer calls.

Work Location: Remote

CarLoop Mobile Glass - Atlanta

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REMOTE AUTO GLASS OPERATIONS SPECIALIST (CARLOOP REP)