Stable and growing Company seeking a Customer Support & Equipment Training Specialist to join their work family. In this role, you would be training/educating existing clients on the benefits and features of coffee machines. In addition, trouble shoot mechanical, electrical and technical issues.

This is a customer-facing role ideal for someone with a strong customer service background who enjoys working hands-on with equipment, training others, and assisting customers in troubleshooting machine issues both on-site and over the phone.

Direct Hire role with competitive compensation, benefits and PTO.
Remote role (must reside in Dallas or Houston, TX) with 20-25% travel.

Key Responsibilities:

Diagnose and resolve software, electrical, and mechanical issues related to equipment.
Deliver comprehensive training to customers on equipment hardware and software
Maintain up-to-date knowledge of equipment functionality and proprietary programming software.
Provide proactive support to minimize technical issues and enhance customer experience.
Respond promptly to inquiries regarding product features, specifications, and repairs.
Conduct post-resolution follow-ups to ensure customer satisfaction.
Travel 20%-50% for on-site customer technical support and training sessions.
Adhere to departmental KPI’s to insure strategic business outcomes

Qualifications

Bachelor’s degree or equivalent experience.
Minimum of 3 years in a technical support or related role.
Strong troubleshooting skills for mechanical, electrical, and water flow systems.
Ability to assemble and disassemble equipment using various tools.
Experience delivering both one-on-one and classroom-style training.
Knowledge of customer service best practices.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Experience with Inventory Management or ERP systems is a plus.
Excellent written and verbal communication skills; bilingual in Spanish is advantageous.
Professional, reliable, and capable of managing high-pressure situations.
Collaborative team player with strong interpersonal skills.

Benefits:

Medical benefits through Blue Cross Blue Shield of Michigan or Blue Care Network with HSA and FSA plans available
Dental and Vision insurance through Delta
Generous PTO and holiday schedule
4% match of 401 (k) investment
Life Insurance and Disability Insurance

Pay: $70,000.00 - $75,000.00 per year

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: Remote

ASPEN SEARCH GROUP

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Customer Support & Equipment Training Specialist