About the Role

We are looking for a reliable and customer-focused Spanish Bilingual Customer Service Representative to join our growing remote team. In this role, you will assist customers in both English and Spanish, handle inquiries professionally, and provide excellent support across phone, email, and chat channels.

This is a great opportunity for someone who is detail-oriented, communicates confidently, and enjoys helping customers in a fast-paced environment.

Responsibilities

Handle inbound and outbound customer interactions professionally
Assist customers in both English and Spanish
Respond to inquiries via phone, email, and chat
Resolve customer concerns and provide accurate information
Document customer interactions and update records properly
Follow company processes and maintain service quality standards
Work closely with team members and supervisors to ensure customer satisfaction
Meet productivity and performance expectations

Requirements

Fluent in both English and Spanish (written and verbal)
Previous customer service experience is preferred
Excellent communication and interpersonal skills
Strong problem-solving abilities
Comfortable handling a high volume of customer interactions
Ability to work independently in a remote environment
Reliable internet connection and quiet workspace
Basic computer and multitasking skills

Preferred Qualifications

Experience working with US-based customers
Call center or remote support experience
Familiarity with CRM systems and customer support tools
Experience with PestPac, FieldRoutes, or similar platforms is a plus

Benefits

Fully remote position
Competitive compensation
Growth opportunities within the company
Supportive team environment
13th month bonus

Job Type: Contract

Work Location: Remote

Arete Pest Control

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Spanish Bilingual Customer Service Representative (Remote)