About Absolute Care

Absolute Care is a community-based mental health practice serving a primarily Medicaid

population. We provide outpatient mental health and supportive services and place a strong

emphasis on ethical care, compliance, and accurate documentation.

We are seeking a Virtual Front Desk & Administrative Coordinator with prior experience

working in a mental health clinic, ideally one that serves Medicaid clients. This role is best

suited for someone who is highly organized, detail-oriented, and comfortable working

independently in a remote environment.

Who This Role Is For

This role is a strong fit for someone who:

●Has prior administrative experience in a mental health or behavioral health clinic

●Understands Medicaid workflows, including authorizations and documentation

requirements

●Enjoys administrative work, systems, and accuracy

●Is comfortable working remotely with minimal supervision

●Is proactive about identifying and flagging issues

●Is reliable, ethical, and trusted with sensitive information

This role is not ideal for entry-level candidates or those who require daily oversight. We are

looking for someone who can manage their responsibilities independently and communicate

clearly in a virtual setting.

Key ResponsibilitiesVirtual Front Desk & Communication

●Answer and route incoming calls appropriately

●Respond to emails and general inquiries

●Communicate professionally with clients, providers, and internal staff

Scheduling & Coordination

●Schedule client appointments and manage provider calendars

●Coordinate scheduling changes and follow-ups

●Help maintain efficient and accurate schedules

Administrative & Records Management

●Maintain accurate and up-to-date client records in our Electronic Health Record (EHR)

system

●Review charts for completeness and accuracy

●Identify missing documentation and flag issues proactively

●Assist with routine file audits and quality checks

Authorizations & Medicaid Support

●Verify and track Medicaid and insurance authorizations

●Ensure services are aligned with active authorizations

●Flag expiring or missing authorizations before services are impacted

●Maintain authorization tracking logs and documentation

Billing & Compliance Support

●Support billing-related administrative tasks and documentation

●Coordinate with leadership and external billing partners as needed

●Assist the General Manager and Compliance Officer with:

Internal audits

Documentation reviews

Compliance preparation throughout the year

Required Experience

●Prior administrative experience in a mental health, behavioral health, or

community-based clinic

●Direct experience working with Medicaid clients and insurance authorizations

●Strong familiarity with healthcare documentation standards

●Comfort working with protected health information (PHI)Preferred Qualifications

●Familiarity with ICANotes or similar EHR systems

●Experience supporting audits, compliance reviews, or billing workflows

●Bilingual (Spanish/English) is a plus, but not required

●Strong written and verbal communication skills

Why Work With Absolute Care

●Mission-driven, community-focused organization

●Supportive leadership

●Opportunity to play a critical role in quality, compliance, and continuity of care

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Expected hours: 20 – 25 per week

Work Location: Remote

Absolute Care Inc

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Virtual Front Desk & Administrative Coordinator (Mental Health)