About the role

We are hiring one remote IT support contractor to help support our internal team.

This is a hands-on, real-time support role, not a call center or ticket-only position. You will help team members troubleshoot issues live over Slack and screen sharing.

This role is part-time (15–25 hours/week) to start, with potential to expand.

Start date (IMPORTANT)

You must be able to start no later than May 18.

Candidates will be ranked in part based on how quickly they can start, with priority given to those available immediately.

What you’ll do

Help team members install and troubleshoot software (including security tools like 1Password)
Assist with login issues, MFA, browser problems, and general workstation issues
Provide support via Slack
Join live screen sharing sessions to troubleshoot issues in real time
Follow documented workflows (we have ~5 core workflows you will learn)
Guide non-technical users step-by-step

Environment

Our team is fully remote and uses:

Mac
Windows
Chromebooks

Employees use their own computers — your role is to help them get set up and working properly.

Schedule / Availability

Must be generally available during U.S. Eastern Time business hours (9am–5pm ET) Monday through Friday
This is a part-time contractor role, but you must be responsive during your working hours
You will be expected to respond in Slack quickly and initiate Slack huddles when needed

Requirements (IMPORTANT)

Strong spoken and written English
Comfortable speaking live with users and guiding them step-by-step
Comfortable with Slack and screen sharing
Experience helping users troubleshoot technical issues
Reliable internet and quiet working environment
Must be able to start by May 18

Independent Contractor Notes

This is a contractor (1099-style) role
You will be responsible for your own taxes and equipment
No benefits are provided
You will be paid hourly based on time worked

Application Requirement (REQUIRED)

To be considered, you must complete a short trial task.

Please record a 2–3 minute screen recording (Loom or similar) where you:

Pretend you are helping a non-technical user
Explain step-by-step how to install a Chrome browser extension
Speak clearly as if the user is on a live call with you

Example: Install the Grammarly Chrome extension (or similar)

You should:

show your screen
explain what you are doing
guide the user step-by-step in simple language

IMPORTANT! --> Include the video link in your application

Applications without a video will not be reviewed.

To apply, include:

Link to your Loom/video
Your availability (including confirmation of ET hours)
Your earliest possible start date
A brief summary of your experience supporting users live

Job Types: Part-time, Contract

Pay: $255.00 per hour

Work Location: Remote

1bios

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