Skills
Personal Injury Claims; Legal Services; Court Proceedings; UK Law;Customer Service; Detail-Oriented; Telephone Communications; customer focused, highly motivated, hard working, work well under pressure and minimal supervision, friendly, good listening skills.
About
- Managed motor damage claims from inception to resolution
- Conducted thorough investigations into road accidents and vehicle damages
- Prepared and issued court proceedings and particulars of claim
- Communicated with clients, insurers, and third-party representatives
- Analyzed court judgments and updated clients on outcomes
*Technical Skills:*
- Motor insurance policies and procedures
- Road Traffic Act legislation
- Civil Procedure Rules
- Court documentation and procedures
- Data management and record-keeping
- Managed RTA personal injury claims on the OIC portal and Whiplash Reforms
- Provided expert legal advice to claimants following road traffic accidents
- Reviewed medical reports from appointed GPs to assess injury severity
- Progressed injury claims through the claims process
- Maintained daily client communication, providing comprehensive claim updates
- Negotiated with third-party insurers to secure client compensation
- Prepared and processed court documents for proceedings
- Coordinated with third-party insurers to secure client settlements and recover company costs for personal injury and motor damage claims- Demonstrated exceptional client communication skills, providing timely claim updates via phone and email- Effectively managed claimant expectations, ensuring satisfaction and loyalty- Processed personal injury settlement cheques and billing company costs efficiently- Maintained accurate records and databases, ensuring compliance with regulatory requirements.
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