Skills
Results-Oriented; Problem Solving; Hospitality; Hospitality Management; Credit; Teamwork; Stocks; Front Desk Operations; People Management; Time Management; Inventory Management; Guest Service; Project Management; Office Administration; Housekeeping
About
Greeted guests upon arrival
● Verified reservation details and process check-ins
● Handled guest check-outs, ensuring all charges are accurate and settled
● Confirmed reservations and respond to inquiries regarding availability and rates
● Answered guest requests and provided information about lodge amenities and local attractions
● Handled special requests, such as room service or wake-up calls.
● Maintained accurate records of guest information, payments, and room assignments
● Resolved guest complaints or issues promptly and professionally.
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● Communicated with housekeeping staff to ensure rooms are prepared and maintained according to
standards
● Followed lodge security protocols to ensure guest safety
● Processed payments, including cash, credit/debit card transactions, and guest charges
Addressed and resolved minor guest inquiries and requests.
● Maintained and updated guest records and files
● Supported housekeeping staff by ensuring rooms are prepared and maintained to
standard
● Assisted with daily operational tasks, such as stock-taking and inventory management
● Assisted in coordinating and preparing for lodge events or special guest requirements.
● Collected and relayed guest feedback to supervisors to help improve services
● Helped with administrative duties, including filing and data entry
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