Skills
Customer Relationship Management (CRM); Client Satisfaction; Problem Solving; Customer Service; Client Facing; Scheduling; Scheduling Appointments; Answering Telephones; Organizing; Inquiry Handling; Time Management; People Management; Customer Relationship Management (CRM) System; Telephone Screening; Planning Ability
About
Handled transactions and inquiries, delivering top-tier service to international travelers.
- Maintained meticulous records of currency exchanges, ensuring accurate documentation.
- Enhanced organizational skills by managing high volumes of transactions while adhering to
company policies.
Delivered exceptional customer service, handling flight-related inquiries and managing
reservations.
- Developed problem-solving skills by assisting clients with various travel needs.
- Acquired experience with CRM systems and detailed documentation of client interactions.
Customer Support Agent, Teleperformance Perú SAC - 2023
- Resolved customer issues, ensuring a high level of client satisfaction.
- Managed inbound queries via phone and email, developing strong communication and
multitasking abilities.
Acted as the first point of contact for guests, offering assistance and managing bookings.
- Gained experience in screening calls, scheduling appointments, and ensuring smooth
check-in/check-out processes.
I worked as a Translator Coordinator with a nonprofit organization
Assisted clients in planning and booking trips, enhancing my organizational and time-management
skills.
- Utilized customer-focused communication to recommend tailored travel solutions.
Profile Photo
