Skills
Account Management; Customer Engagement; Client Relationship Building; Customer Interactions; Sales; Sales Activities; Product Knowledge; Sales Support; Identifying Sales Opportunities; Customer Relationships; Customer Retentions; Sales Objectives; Selling Products; Marketing; Deal Closing
About
Duties and Responsibilities:
· Outbound and inbound calls
· Customer retentions
· Provide product information by selling products, upselling and cross selling
· Providing customer support by solving customer queries
Duration: February 2011– February 2013
Measurable results
· Maintained 99% attendance over the past year, demonstrating dedication to reliability and team productivity.
· Achieved an average client satisfaction rate of 95%, leading to increased customer referrals, repeat business, and opportunities for upselling and cross-selling.
· Consistently met 90%–95% of sales targets over the past three years, with a goal to meet 100% of sales targets each quarter.
· Recognized as Top Sales Achiever at MTN Cell Network from 2018–2021 for consistently exceeding sales targets and driving business growth.
· Focused on enhancing client engagement and prioritizing high-potential leads, building a strong sales pipeline for future growth while maintaining consistent sales performance.
Duties and Responsibilities:
· Inbound calls
· Respond to customer inquiries and provide information about products/services.
· Resolve customer issues and complaints in a timely and professional manner.
· Process orders, forms, applications, and requests accurately.
· Assist customers in troubleshooting technical problems or product issues.
· Maintain and update customer records in the database.
· Follow up with customers to ensure satisfaction and address any ongoing concerns.
· Provide guidance on product usage, features, and benefits.
· Collaborate with other departments to resolve customer concerns and ensure a positive experience.
· Track and report customer feedback to help improve service quality.
· Ensure all communication with customers is professional, clear, and efficient
Duties and Responsibilities:
· Outbound calls
· Customer retentions buy offering upgrades to existing customers.
· Sourced new business through cross-selling and asking for referrals.
· Providing customer support by solving customer queries and replying timeously.
· Monitor team performance, delegate tasks and set deadlines.
· Motivate team members
· Conducted training sessions with call center agents to identify skill-gaps and ensuring staff members stay motivated.
· Identifying and cultivating potential customers for the business's products or services.
· Contact existing and potential customers to present all products and services we offer.
· Make telesales calls to existing and potential customers.
· Communicates with potential customers to understand their requirements and needs
· Directing prospects and leads to the other sales teams
· Service existing accounts, obtain orders, and establish new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets and other trade factors.
· Handling repeat orders of low to middle-value products from existing customers.
· Track and document calls and sales
· Update client records
· Report on activities and results, such as daily call reports, weekly work plans, and monthly and annual territory analyses
· Manage customer relationships by ensuring that customer details are routinely checked and updated.
Duties and Responsibilities:
· Outbound calls – Cold Calling
· Prospect and identify potential customers through various channels.
· Present and demonstrate products/services to potential customers.
· Close sales deals and achieve or exceed sales targets and quotas.
· Provide accurate product information and address customer inquiries.
· Negotiate pricing, terms, and conditions to finalize sales.
· Follow up with leads and existing customers to ensure satisfaction and identify additional sales opportunities.
· Maintain a detailed record of customer interactions and sales activities.
· Stay updated on product knowledge, market trends, and competitor activities.
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