William Montenegro

Skills

Technical Support; Inbound Calls; Problem Solving; Microsoft Office; Email Management; Documentations; Customer Satisfaction; Troubleshooting; Due Diligence; Customer Service; Organizing; Answering Telephones; Time Management; Call Center; Office Administration

About

Technical Support and customer service specialist. Experience in troubleshooting HP printers, resolving
customer inquiries, and providing excellent customer service. My main task it was reducing customer
downtime and improving customer satisfaction by quickly resolving technical issue.
& KYC/KYB expert
Receiving general requests and inquiries via Inbound calls, e-mail and chats from customers regarding
transfer of accounts, or refunds of deposits.
Customer support agent and KYC/KYB expert as part of a fintech company.
perform identification procedures and check personal documentation.
Performing some on boarding procedures such as reviewing Source of funds and Proof of address in
order to approve existing and new client business accounts or increase their money sending limit.
Concentrix
SpanishBachelor
English