Skills
Report Writing; Order Entry; Researching; Microsoft Excel; Confidential Data Handling; Scheduling Appointments; Sales Calls; Customer-Focused; Order Follow Up; Detail-Oriented; Customer Data; Disclosure Statements; Follow up Calls; Call Center; Data Confidentiality; Customer Care; Banking Confidentiality; Cold Calling; Onboarding; Call Center Applications; Customer Onboarding; Confidential Documents; Client Confidentiality; Data Quality; Call Support; Appointment Scheduling Software; Insurance; Customer Approach; Ability to Maintain Confidential Information; Customer Service; Policy Compliance; Call Flow; Organizing; Insurance Terminology; Report Review; Customer Follow-Ups; Quality Standards; Handling Confidential Documents; Insurance Coverage; Call Reporting; Customer Confidentiality; Confidentiality; Quality Performance
About
Currently working from home as English/Spanish interpreter for US based insurance companies. I interpret different scenarios (recorded statements, billing, coverage questions, claim reporting, injury related reports and more) for insurance employees and attorneys.
1-Auditing and coaching agents for Sales/Customer service (chat/ phone)
for English and Spanish interactions (High attention to detail required)
2-Handling inbound and outbound calls, customer case management
including data entry and internet/knowledgebase research assignments
3-Maintaining Light Reporting files in Excel about Quality metrics
performance as well as trackers for compliance and personal metrics
4-Planning and scheduling Meetings and follow ups daily
5-Work from Home experience for 2+ years
-All these activities helped me gain proficiency with Microsoft Word, Outlook,
Teams, Excel and Power Point.
Accomplishments:
Among other things, I had the privilege of Acting as Quality trainer and I helped about 17 other people to become Quality Evaluators.
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