Skills
Help Desk Administration; Help Desk Services; Cyber Warfare; Microsoft Excel; Cyber Defense; Cybereason; Service Desk Management; Zendesk; Excel Databases; Help Desk Support; IT Help Desk; Excel Analytics; Deskpro (Software); Cyberquery; Web Help Desk; IT Service Desk
About
IT Analyst with experience in technical support, ticket
management, networks, infrastructure, information
security, IT purchases and project monitoring, ensuring
efficiency, quick solutions and high availability for
technological infrastructure
I provided IT technical support, including
troubleshooting, equipment maintenance, network
management, data backup and recovery,
documentation, software updates and participation in
projects, ensuring infrastructure efficiency and systems
security.
Customer service, document organization, support at
meetings and sessions, administrative support, record
keeping, event assistance, relationship with public
bodies, and technical support (N1/N2) for hardware,
software and Office 2010/365 applications
Profile Photo
