Timothy Howell

Skills

Customer Service • Team Leadership • Safety Compliance • Technical Support
Live Chat Support • CRM Documentation • Remote Work • Multitasking • Problem Solving

About

Timothy Howell
13 Pheasant Drive, Owego, NY 13827
Tmhowell73@gmail.com • (607) 725-0975

Resourceful and customer-focused professional with over a decade of experience in technical support, logistics, and service coordination, including 2+ years in customer support roles with live chat and remote work environments. Adept at assisting customers with product information, troubleshooting, and order tracking through digital platforms. Recognized for excellent written communication skills and the ability to explain complex information in a clear, friendly, and professional manner.
Demonstrates strong critical thinking and problem-solving abilities, quickly assessing customer needs and delivering effective, empathetic solutions. Experienced in using live chat software and CRM tools to document interactions, track resolutions, and follow up to ensure customer satisfaction. Skilled in managing multiple chat conversations simultaneously while maintaining accuracy and attention to detail. Passionate about delivering exceptional service, building long-term customer relationships, and continuously improving knowledge of products, services, and support procedures. Thrives in remote work settings with a high level of independence, accountability, and time management.