Skills
Customer Relationship Management (CRM); Customer Relationship Management (CRM) Software; Problem Solving; Customer Inquiries; Customer Service Resolution; Legal Practices; Customer Complaint Resolution; Customer Satisfaction; Customer Service; Insurance; Negotiation; Processing; Lead Management
About
Expertly handled home and motor claims to ensure efficient processing.
Determined eligibility and liability after thorough claim analysis.
Achieved efficient claim resolutions through strategic negotiations.
Adhere to the companies guidelines in the claims process, estimate writing and claims closure
Advised clients on claim processes, coverage options, and potential outcomes to ensure clear
communication and understanding
Maintain sound knowledge of company processes, systems, products, and brands
Collaborated with legal team, adjusters, and other stakeholders to gather necessary evidence and
documentation for claim evaluation and resolution
Effectively oversaw existing claims, maintaining organization and timely resolutions
Coordinated with assessors and repair services to streamline claim fulfillment
Successfully negotiated cash settlements for finalized claims, optimizing client outcomes
Served as the primary contact for client complaints, demonstrating exceptional problem-solving
skills
Diligently monitored repair timelines, providing accurate updates to stakeholders
Advocated on behalf of clients during complex claim negotiations, securing favourable outcomes.
Streamlined claims processes through the introduction of new technologies, improving efficiency
and customer satisfaction.
Handle inbound customer calls, emails or chats regarding insurance policies, claims or building
Respond to customer inquiries, providing accurate and timely information about policy coverage,
benefits and exclusions
Resolve customer complaints and issues promptly and professionally
Process policy changes, updates and cancellations
Explain policy options and sell insurance products to existing customers
Answer questions about claims procedures
Stay up to date with regulatory and company policies
Meet or exceed customer satisfaction performance targets
Handle policy changes and updates
Maintained precise logs of client engagements via CRM software.
Provided friendly, attentive service by promptly responding to customer enquiries and processing
order requests.
Handled complaints calmly and professionally, providing appropriate solutions to promote
continued customer satisfaction.
Upheld privacy and security requirements established by national legislation.
Profile Photo
