Skills
Problem Solving; Microsoft Office; Food and Beverage Service; Portuguese Language; Customer Service; Business Management; Organizing; People Management; Food And Beverage (F&B); Human Resources (HR); Beverage Services; Marketing; Punctuality; Exports; Office Administration
About
Responsible for issuing documents for export shipments
(Invoice, Packing List, and others).
Coordinating export shipments.
Monitoring and issuing material entry notes.
Quoting and purchasing imported raw materials for footwear
manufacturing.
Managing over 20 clients in the relationship portfolio and all
operational and service inquiries, through the organization of
export shipments and problem-solving guided by telephone or
email, ensuring the satisfaction of internal and external
customers.
Business management through daily contact with clients,
checking contractual rules and monitoring progress.
Daily monitoring of shipments, checking delivery times,
ensuring more than 90% punctuality.
Issuing functional and technical application documents for
movement, clearance and shipment of cargo.
Leading groups of Brazilian and Portuguese tourists, offering
detailed explanations in Portuguese about temples, mountains
and waterfalls in northern Thailand, in partnership with local
guides.
Ensuring the organization and punctuality of tours, taking care
of logistics and supporting tourists during visits.
Promoting responsible tourism, educating tourists about local
customs and respect for the environment.
Recording moments of tours with photos and videos,
contributing to the project's marketing.
International Volunteering in Hostels
Spain, Portugal and Turkey| Jul. Aug. and Oct. 2024
Reception and customer service: Check-in/check-out,
providing local information and resolving guests' queries in
multicultural environments.
Organization and cleaning: Changing bed linens, cleaning
rooms and maintaining common areas, ensuring comfortable
and organized environments.
Food and beverage service: Preparing and serving breakfast,
as well as acting as a bartender in internal bars, promoting
social interaction among guests.
23 YEARS
Profile Photo
