Steven Woolgrove

Details

Skills

Soft Skills:
Strategic Customer Relationship Management (SCRM), Coaching, People Management, Proactive Attitude, Team Leadership

Technical Skills:
Routing, Switching, Data Security, CCTV, Systems Support, Disaster Recovery, SaaS, Linux, Data Communications, VoIP, Network Administration, Operating Systems (Windows/Linux/FreeBSD etc.,) Cloud Computing, LDAP/Active Directory, Network Monitoring, SQL Databases, SSL/IPSec, WebRTC, 3270 & 5250 Emulation.

Tools Used:
Salesforce, Kaseya - Autotask, Zendesk, Mattermost, Slack, RingoTel, RingCentral etc.

About

An IT & Network support technician with wide ranging experience of Infrastructure projects in a variety of vertical industries. Recently focused on customer support of hardware and software products including SaaS environments and third party support for hospitality sector customers and Wi-Fi infrastructures. Has designed & deployed/project managed network rollouts over all media types, implemented Monitoring, Firewalling, IDS, Security and multi OS server platforms for customers. Served on Help Desks & taken on ‘On-site’ customer support in a variety of business sectors. Enjoyed success in Channel Sales consistently exceeding sales targets. Outgoing, proactive and totally customer oriented. An effective communicator in English and Spanish, adept at problem-solving, works efficiently, largely autonomous but also an effective team player.