Simon Lacouture

CX service, Legal & Case manager, Admin Assistant (linkedin www.linkedin.com/in/simonlacouture)

Medellin, Colombia

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Details

Country: Colombia

Skills

Customer Service Excellence • Bilingual Communication (EN/ES) • CRM & Case Management Software • Conflict Resolution
Intake & Onboarding • Cross-Functional Collaboration • Process Optimization • Sales Support • Multitasking Under Pressure

About

Bilingual (English/Spanish) customer service and case management professional with 5+ years of experience in high-volume, fast-paced environments. Proven track record in client communication, issue resolution, CRM software management, and cross-functional collaboration. Adept at delivering exceptional customer experiences across phone, email, and chat channels. With a Marketing Administration degree. Authorized to work remotely for companies hiring across Latin America.