Skills
Communication; Payroll; Organizing Meetings; Human Resources (HR); Accounting; Wireless; Recruiting; Customer Service; Leadership; Scheduling; Hiring
About
Help gathering all documents need it to process either Business or Individual Tax Return. Provide information and send report to client as per their payroll, accounting and/or taxes. Also, follow with the IRS cases or file new cases if need it.
Customer service agent, receiving calls from customers complaining about their International outbound and wireless services. Providing information regarding the location of the cell phone bought through our Nuera Wireless sales department and activating the cell phones with our carriers. Analyzing the customer’s phone bills and giving discounts due to any overcharge did to the customer.
Customer service agent for the British Telecom campaign, receiving calls from companies to report their technical issues. Create tickets and escalating them to the proper departments.
Started as claims representative for Littleton Group, an insurance company located in Texas, USA. After a month, I was chosen to be the supervisor for the Customer Service Team for Connect Insurance in Lima. I help the operations manager in Peru with the candidates recruiting and interviews. Also, help with training and answering questions corresponding with the day-to-day work, personal issues, attendance, etc.
My duties were posting for Onsite Technician positions through CareerBuilder, Monster, Indeed, Smart Recruiter and Craigslist just for the United States. For Perú, I was in charge not only on doing the posting for the positions as Customer Service, Business Development, Country Manager, and any other administrative role which were posted in different websites here in Peru as Boomeran, Aptitus, Computrabajo, ExpatJob, Twitter, Facebook, etc
Also, I used to recruit for the call center they have in Nicaragua for the same positions using different applications from that country
May 2020 – up-to-date
Auditing Medicare Advantage complains, verify if the allegation is founded and making sure agents follow up the enrollment procedure and Medicare standards.
I was working as a recruiter for Auto-Plus - Pep Boys. Pep Boys is an automotive company that has hired Manpower Group Solutions services to help them recruit for several positions all over the United States.
My duties were sourcing periodically for Mechanics, Technicians, Sales Associates, Customer Service Associate, etc. contact prospects and invite them to apply for the position candidate fits for. I follow up and guide candidate throughout the hiring process.
Started as a customer service agent, calling new Cricket customers asking about their experience at our different store's locations in the states.
After being eleven months working not only as a Customer Service Agent but as wellbeing the Team Leader of the group, I was promoted to a supervisor of the Cricket Service leading 10 agents, doing reports about their assistance and performance. Doing reports in regards the amounts of surveys done by store and as a group and sending them to the owner of the company.
Translate documents and contracts of our office service. Translating the files and documents regarding patent and brands
skills
· English – Advance
· Microsoft Office – Intermediate
· CRM – Data entry
· Sourcing in different pages as:
· Career Builder
· Smart Recruiter
· Monster
· Indeed
· Ladders
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