Skills
Customer Service Technology; Customer Service Communication; Remote Technical Support; Customer Service; End User Support; Online Technical Support; Technical Support; Virtual Assistant; Project Management
About
Customer Service Specialist with over 12 years of experience in tech support and client success. Skilled in providing empathetic and efficient solutions, managing complex workflows, and adapting quickly to new tools and processes. Proficient in Microsoft Office, Google Workspace, and project management platforms. Dependable, detail-oriented, and committed to fostering operational excellence.
SoloMedia Group / 04.2024 - 12.2024
- Conducted ongoing Shopify platform maintenance and updates, including management of product detail pages (PDPs), collections, stock updates, and app audits to ensure optimal platform performance.
- Prepared and provides project estimations, calculating the required effort in hours for various development tasks to facilitate project planning and resource allocation.
- Performed quality assurance (QA) checks on developers' deliverables before submitting for client review, ensuring high standards of quality and accuracy in the final outputs.
- Managed the client onboarding process, providing guidance and support to new clients, ensuring they have a clear understanding of project workflows and systems.
-Assisted the development teams with the implementation of new applications and solutions, supporting them in the setup, troubleshooting, and optimization of tools to meet client needs.
Lurn Inc / 05.2022 - 05.2023
*Provided learning support to a group of 26 students and being FPOC for all the assigned students. Onboarding students.
*Assisted in coordination of writers and auxiliary teams.
*Writing, editing and reviewing SEO optimized articles for students of Brand AMBSDR program within Lurn
*Researching and providing assistance and guidance to students on technical and operational issues related to developing an Affiliate Marketing business model.
*Attended webinars of Jasper and SEM Rush for skills updates
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