Sebastian Muñoz

Professional experience in bilingual customer service in financial sector, as well as appointment management.

Mexico

View resume

Skills

Human Resources (HR)
Finance Industry
Inbound and Outbound Calls
Sales
People Management
Bilingual (English and Spanish)
Referral Networking
Handling objections
Communication
Achievements
Working under pressure
Social Media Management (TikTok, Instagram, Facebook, Twitter, Canva)
Microsoft 365 management services

About

Responsible for creating and reviewing medical appointments for clients
with health plans in the United States.

Customer service and support for American Express clients in the United
States. Handled inbound calls from cardholders, offering guidance on
additional services, complaints, and generating escalation reports.

Developing a customer and referral network with the goal of expanding
a client base. Generated leads, presented products, and provided support
in closing sales.

Customer service and kitchen support responsible in both restaurants.