Skills
Customer Relationship Management (CRM); Design Management; Customer Relationship Management (CRM) Utilization; Customer Relationship Management (CRM) Software; English Language; Google Docs; Conversation Management; Retail Sales; OpenOffice.org; Canva; English Writing; Customer Collaborations; ChatGPT; Customer Relationship Management (CRM) System; Chatbots; Customer Messaging; Google Apps; Public Relations Marketing; Google Search; Related Courses; Microsoft Office; Web CRM; Website Design; Educational Studies; Chat Support; Reading English; Live Chat; IT Marketing; Multitasking; Sales; Virtual Offices; US Marketing; Multitask Software; Online Sales; Multiscreen; Chat Software; Online Courses; Gmail; Online Chat Support; Marketing; Business Sales; Office Management; Design
About
I present innovative content ideas and conduct detailed analyses of
current trends to ensure content aligns with the interests of the target
audience.
Create persuasive scripts and copy for social media content descriptions.
Develop and manage monthly content schedules.
Schedule posts and upload content across social media platforms.
Publish special content on specific platforms such as YouTube, LinkedIn,
and Spotify, adapting the message to each audience.
Act as the comment manager on social media (Instagram, Facebook, and
TikTok), ensuring timely and appropriate responses to comments.
Edit videos in formats such as reels, long videos, and stories.
Edit photos and infographics tailored to the brand’s niche to enhance
visual connection with the audience.
Collaborate in the design of social media strategies within each project to
improve reach and engagement.
Continuously analyze competitors to optimize communication and
differentiate our message.
Prepare monthly reports on metrics and campaign results to measure
impact and adjust the content strategy.
Manage the schedule for live sessions and 1:1 sessions between experts,
clients, and suppliers, ensuring effective communication flow.
Provide assistance in events and live sessions for various company
products.
Contributed to organically reaching over 3 million people in October.
Helped generate additional monthly revenue of over $350 USD for the
company through 1:1 sales closings and interactions via communication
channels.
Part time job, just to gaing experience. I served as a marketing mentor within the methodology, providing support in
live sessions, 1:1 and group mentoring on marketing strategies, content
creation, and editing. Additionally, I participated in the recording of the virtual
course, contributing both practical and theoretical knowledge.
I handled calls in English from leads, current clients, and suppliers,
managing communication strategically.
Provided detailed information about services to potential leads, aligning
them with the company’s conversion funnel.
Directed inquiries from current clients to the appropriate departments,
ensuring a smooth experience and quick response.
Generated daily performance reports and statistics for the assigned team.
I used Salesforce as a CRM to log customer updates and track interactions.
Managed emails and schedules for department heads to coordinate
appointments with suppliers.
I helped optimize the company's customer service strategy and improve
overall efficiency.
Profile Photo
