Sandra Ponce

Skills

Onboarding; Customer Engagement; Business; Recruiting; Customer Satisfaction; Risk Management; Sales; Facilitation; Contracts; Coaching; Communication; People Management; Strategic Planning; Planning Ability; Legal Practices

About

Risk Management decision-making, focusing on Micro/Small
/Medium Enterprises
Developed detailed credit risk reports, highlighting key risk
variables and trends to aid in strategic planning and risk
mitigation.
•
Streamlined loan approval process by creating user-friendly
templates for presenting credit analyses to decision makers.
•
Improved accuracy of risk ratings by refining existing
methodologies and incorporating new quantitative metrics.
•
Strengthened client relationships through transparent
communication regarding credit decisions and risk management
strategies.
•
Managed team of analysts, providing guidance and support in
conducting thorough credit evaluations and risk assessments.
•
Mitigated potential losses by continuously reviewing existing
loans for signs of increased risk or deterioration in credit quality.
Utilized active listening skills and cultural sensitivity to convey
accurate interpretations.
•
Maintained message content, tone, and emotion as closely as
possible.
•
Interpreted remotely through video conferencing or phone to
facilitate communication between parties unable to meet in
person.
•
Kept up-to-date with industry-specific terminology and jargon to
accurately interpret technical or specialized language.
•
Enabled effective communication during crisis situations,
remaining calm under pressure while delivering accurate verbal
translations quickly and efficiently.
•
Enhanced communication between clients and non-English
speakers by providing accurate translations in real-time
conversations.
•
Dedicated and seasoned Freelance English and Spanish
interpreter, working more than 50 hours per week.
•
Proven track record of providing comprehensive English /
Spanish language interpretation To diverse companies.
•
Provided OPI interpretation for companies like, Transperfect,
Organica Language solutions, through a sub contracted service.
•
Provided Interpretation Services for training courses for private
companies like Pesquera Diamante, APM Terminals, Bimbo, DP
World, etc.
•
Also work as a professional translator as required for legal firms,
notaries, and university students.
•
Demonstrated exceptional attention to detail when translating
sensitive documents such as contracts or legal agreements,
ensuring the utmost accuracy and confidentiality at all times.
•
Delivered exceptional customer service to both English-and
Spanish-speaking clients through skillful written and verbal
Utilized active listening skills and cultural sensitivity to convey
accurate interpretations.
•
Maintained message content, tone, and emotion as closely as
possible.
•
Interpreted remotely through video conferencing or phone to
facilitate communication between parties unable to meet in
person.
•
Kept up-to-date with industry-specific terminology and jargon to
accurately interpret technical or specialized language.
•
Enabled effective communication during crisis situations,
remaining calm under pressure while delivering accurate verbal
translations quickly and efficiently.
•
Enhanced communication between clients and non-English
speakers by providing accurate translations in real-time
conversations.
•
Dedicated and seasoned Freelance English and Spanish
interpreter, working more than 50 hours per week.
•
Proven track record of providing comprehensive English /
Spanish language interpretation To diverse companies.
•
Provided OPI interpretation for companies like, Transperfect,
Organica Language solutions, through a sub contracted service.
•
Provided Interpretation Services for training courses for private
companies like Pesquera Diamante, APM Terminals, Bimbo, DP
World, etc.
•
Also work as a professional translator as required for legal firms,
notaries, and university students.
•
Demonstrated exceptional attention to detail when translating
sensitive documents such as contracts or legal agreements,
ensuring the utmost accuracy and confidentiality at all times.
•
Delivered exceptional customer service to both English-and
Spanish-speaking clients through skillful written and verbal
Provided expert testimony in court proceedings regarding
individual cases, contributing to fair adjudication outcomes for
offenders under supervision.
•
Improved offender rehabilitation rates by conducting thorough
assessments and creating tailored supervision plans.
•
Conducted home visits, workplace checks, and drug tests as
required by court orders, ensuring compliance with all conditions
of release.
•
Assisted in the development of new policies and procedures for
the department, enhancing overall effectiveness in supervising
adult offenders.
•
Assisted attorneys in preparing case materials, translating
documents, and conducting client interviews for better case
understanding.
•
Increased access to justice for limited English proficient
individuals by bridging the language gap in various legal matters.
•
Enhanced courtroom efficiency by providing accurate and timely
interpretation services for non-English speaking individuals.
•
Dynamic and detail-oriented Classification Officer with a proven
track record in the Florida Department of Corrections
•
Committed to ensuring the safety and security of correctional
facilities through precise inmate classification and effective
management
•
Adept at navigating complex regulatory environments and
implementing strategic classification methodologies.
•
Collaborated with multidisciplinary teams to address inmates''
mental health, substance abuse, and educational needs.
•
Conducted assessments to determine appropriate interventions
and treatment plans for incarcerated individuals.
•
Provided vocational guidance and support, assisting inmates in
developing marketable job skills for post-release employment
opportunities.
•
Increased access to justice for limited English proficient
individuals by bridging the language gap in various legal matters.
•
Collaborated with multidisciplinary teams to facilitate seamless
communication during mediations, negotiations, and other legal
meetings with the inmates.
Proficiently oversee mixed portfolio of vacation and business rental
properties, maximizing occupancy and revenue while delivering
outstanding guest experiences
Spearheaded sales and marketing initiatives as key Business
Partner at Hewlett Packard and a prominent distributor of
Microsoft software
•
Conducted comprehensive client education on latest HP and
Microsoft technologies and solutions, enhancing product
knowledge and engagement.
•
Enhanced customer satisfaction by resolving disputes promptly,
maintaining open lines of communication, and ensuring
high-quality service delivery.
•
Maximized performance by monitoring daily activities and
mentoring team members.
•
Developed and implemented business strategies to achieve
business goals and stay competitive.
•
Developed and implemented customer service policies and
procedures.
•
Developed and led high-performing team focused on delivering
exceptional customer experiences.
•
Spearheaded Channel Sales and Pre-Sales for Hewlett Packard
enterprise solutions
•
Recognized as Sales Champion, achieving Latin American HP top
performer status for three consecutive years.
•
Supported post-sales efforts by providing ongoing customer
engagement, fostering long-term relationships and repeat
business.
•
Created detailed solution proposals based on unique customer
requirements that addressed specific challenges faced by
customers.
•
Maintained up-to-date knowledge of industry trends, allowing for
proactive adjustments in strategies as needed.
•
Established credibility with clients through subject matter
expertise, leading to increased trust and stronger partnerships.
•
Participated in industry conferences and trade shows,
showcasing company products and expanding brand awareness.
Spearheaded sales and marketing strategies for a leading
engineering and metal-mechanical services provider, specializing
in Electric Motors, Pumps, Generators, and Power Groups
•
Demonstrated expertise in client management, securing new Key
Accounts, and streamlining modern channel operations
•
Skilled in vendor onboarding, fostering robust client/supplier
partnerships, and expanding company's market presence
•
Managed logistics for procurement, optimized recruitment
processes, and ensured seamless office administration.
•
Resolved customer issues quickly to close deals and boost client
satisfaction.
•
Increased sales revenue by 36% by developing and implementing
effective sales strategies.
•
Built long-lasting client relationships through excellent customer
service and consistent follow ups.
•
Led a successful sales team by providing motivational coaching
and performance-based incentives
Resolved customer complaints in professional and timely manner.•
Hired, trained and supervised team of service staff members to
meet business goals.
•
Developed innovative lesson plans to engage students in English
language learning.
•
Prepared and implemented lesson plans covering required course
topics.
•
Assessed student progress and provided feedback to improve
performance and establish academic success.