Skills
Solution Finding; Communication; Organizational Capability; Detail-Oriented; Multitasking; Problem Solving; Proactive Approach; Organizational Planning; Time Management; Translations
About
Facilitated visitors requests and needs with high degree of respect for privacy while providing explained security policies and procedures to guests and hotel staff to promote confidence and safty. Coordinated ground and air travel arrangements for business and leisure. Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills. Conducted research and prepared reports on various topics related to the areas of interests and relevant local information. Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence.
Handled customer inquiries and suggestions with minimal wait times, providing assertive solutions to maintain customer satisfaction with forward thinking strategies addressing personal customer needs and resolving concerns. Assisted with mainteining enhanced customer experiences by employing service oriented behaviors, top-notch skills in oral and written communication, active listening and analytical problem-solving skills, understanding customers and providing costumized solutions in order to build loyalty.
Manage the schedules, emails and calendars of the CEO and other senior executives. Coordinate and schedule meetings and conferences with internal and external clients. Prepare and distribute meeting agendas, minutes, and other relevant materials. Handle confidential information and documents with discretion and maintaining their proper organization.
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