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Skills
GLPI; Technical Support; Jenkins (Software); Incident Resolution; Zabbix; Red Hat Enterprise Linux (RHEL); Middleware; IBM WebSphere; Profilers; Grafana; Exchange Support; Linux; Automation Tools; Microsoft Windows; IBM WebSphere Administration
About
Technical Support Analyst with a solid foundation in infrastructure, automation,
and monitoring. Proven ability to resolve critical incidents, minimize downtime,
and maximize system availability. Proficient in tools and platforms such as
NetBackup, ServiceNow, Jenkins, Equinix, Grafana, Elastic, Control-M, ARS,
Citrix, Zabbix, and GLPI. Seeking opportunities to leverage technical expertise
and continuously enhance skills in the technology field.
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