Roxana Benaducci

Skills

Translations; Microsoft Office; Teamwork; Customer Satisfaction; Electronic Mail; General Management; Public Speaking; Answering Telephones; Communication; Organizing; People Management; Marketing; Microsoft Outlook; Office Administration; Planning Ability

About

Administration of the chain of services from the arrival of mail or telephone calls to the invoicing of the
service on hydrocarbon samples and the organization of proceedings at the headquarters.
* Coordination with the different Intertek offices in the world to send samples for analysis abroad
requested by the client.
* Translation and proofreading of documentation, emails, manuals, etc., and interpretation to visitors
from Spanish to English or French or vice versa.
* Ask phone calls, reply emails and send quotations and information about our services and the
different methods which are accredited or not at INACAL.
* Skype with customers and suppliers into the English language.
* Track customer satisfaction.
https://www.linkedin.com/in/roxana-benaducci-650372216/
* Send reports of profits and loss, methods required monthly, kind of gas evaluated to general
manager.
* Send samples´ final reports to the customers.
* Enter information of customers at Iconnect System to evaluate our customer.
* Send products to Intertek venues worldwide, most of them to Canada and United States.
Pura – Customer Care Expertise – Remote job Oct 2023 – until now
Responsibilities
* Reply to customers regarding their orders, information such as tracking number, delays, lost orders,
and delivered but not received packages.
* Provide help for technical difficulties with their products.
* Special assistance for customers that have some allergies.
* Provide information on warranties or subscriptions.
* Provide statistics regarding monthly purchases.
* Use of platforms such as: Kustomer, Slack, Recharge, Loop and Shopify.
Manage the efficient process of boarding and disembarking passengers.
* Responsible for the commercial transaction, exchange differences.
* Responsible for providing and coordinating the subsequent needs of clients such as tourist plans.
* Coordination with the Housekeeping area on room discrepancies.
* In charge of organizing the delivery of amenities in the rooms.
Welcome guests who come to check in.
* Participate in the organization and control of the sale of rooms, assigning and blocking rooms.
* Carry out individual and group check in and check out.
* Entering complete information about the guest to the Opera system.
* Control and report of discrepancies in the status of rooms provided by the Housekeeper.
* Inform the appropriate departments of special requests that must be provided to the guest.
* Answer phone calls for reservations outside the reservation area hours.
* Prepare and balance the incidents of the shift and petty cash management.
Responsible for receiving calls and entering data into the system to make the reservation, check - in
and check - out of passengers.
 Give information about tourist places in the area.
 Manage the attention of the Dining Rooms.
 Make the rooms and leave them ready for check-in.
Translation of the institution's website and official documents from Spanish to English or French or
vice versa, as required.
* Provide information on current scholarships, requirements, restrictions, application dates to people
by phone and on the institution.
* Assistant in the organization of institutional events as well as host and speaker at fairs, seminars, etc.
* Answer Pronabec posts at Facebook fanpage.