Skills
Coaching; Communication; Organizing; Microsoft Office; Call Center; Credit; Customer Satisfaction; Payment Handling; Sales; Customer Service; Electronic Mail; Scheduling; Operations Management
About
I worked as an Operations Supervisor, and I was in charge of 12 people, evaluating calls, supervising and auditing to ensure key points were met in each call, as well as providing feedback and assisting team members with any work-related issues and sometimes personal matters to improve performance.
Evaluate the payment capacity and solvency of clients who request loans.
• Carry out credit analysis and monitoring of processes until credit is released.
• Make decisions to approve or reject credit applications according to established policies and
procedures.
• Meet placement and credit recovery goals.
• Prepare credit management reports and reports.
• Participate in monitoring customer service data to improve customer satisfaction.
I worked as a customer service representative at Amazon, assisting customers with solutions regarding their orders, helping to resolve issues related to refunds, payments, and returns.
I worked as an administrative specialist, assisting all agents and clients in the process of obtaining dental, vision or health insurance, updating contact profiles, organizing and updating documents, and occasionally making courtesy calls. I also made calls to insurance companies to request memberships or clarify information, helping all levels of the company manage documentation and customer records, as well as track activities.
I worked as an administrative assistant in a Residential HOA, helping with document organization, service payments, client payments, clarifications, and resident emergencies, primarily assisting clients.
Profile Photo
