Proficient in Microsoft Office Suite, Adobe Acrobat Pro, NextGen, Latitude, Optimus, Citrix and IBS Insight, with growing expertise in emerging technologies including Generative AI and Agentic AI. Extensive compliance knowledge with consistent adherence to federal regulations such as FDCPA, HIPAA, FCRA, SCRA, and UDAAP.
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Demonstrated strong leadership bt taking full ownership of back-office operations during departmental downsizing, ensuring continuity, accuracy, and uninterrupted workflow. Assumed supervisory responsibilities during both scheduled and unscheduled absences to maintain team support and operational stability.
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