Skills
Customer Relationship Management (CRM); Client Service; Technical Support; Inbound Calls; Troubleshooting; Insurance Claims; Customer Service; Sales; Making Phone Calls; Answering Telephones; Customer Follow-Ups; Customer Relationship Management (CRM) System; Payment Handling; Billing
About
Selling Internet packages to customers through inbound calls.
• Helping customers to fix their services through troubleshooting. If it doesn’t
work, I used to schedule a technician appointment in the CRM.
• Helping customers with billing processes.
Brightstar
• Helping customers to start with their phone insurance claim.
• Making follow up for cases that needed escalation due to their complexity
though Zendesk.
Helping customers to resolve their issues with our services through inbound
calls and chat.
• Helping customers with their billing inquiries and payments.
• Aiding store representatives in activation processes through chat and outbound
calls, when necessary.
Selling the main product (OmegaXL) to customers through inbound calls.
• Educating customers about the benefits and how to use the supplement.
• Set expectations in regards future orders if they get enrolled.
Constumer service
sales representative
Keep updated status for several clients (Big-Mid Businesses) assigned.
• Creating presentations every 3-4 months to keep updated our assigned clients.
• Helping clients and our technicians to keep updated essential information
regarding fixing their internet/landline services through CRMs and making
calls.
Technical Support | Henry Schein
From 12/15/24 – present day
• Helping clients to fix minor issues while using the software that keeps track of
the patients’ treatments, payment, etc.
• Answer questions related to how to use the software.
Profile Photo
