Details
Skills
Technical / Job Skills
Customer Service
Technical Support
Billing Support
Sales
Upselling
Appointment Scheduling
Troubleshooting
Escalation Handling
CRM Systems
Account Management
Ticket Creation and Follow-up
Order / Service Coordination
Inventory Control
Data Entry
Documentation Management
Microsoft Excel
Process Support
Call Handling
Customer Retention
Problem Solving
Leadership / Support Skills
Agent Support
Coaching
Team Guidance
Performance Monitoring
Call Auditing
Training Support
Feedback Delivery
De-escalation
Mentoring New Hires
Soft Skills
Communication
Active Listening
Adaptability
Multitasking
Time Management
Attention to Detail
Patience
Conflict Resolution
Fast Learning
Teamwork
Professionalism
Customer Focus
Decision-Making
Organization
Language Skills
Spanish – Native
English – Advanced
About
Bilingual customer service professional with over 4 years of experience in call center operations, customer support, sales, billing, technical troubleshooting, and escalation management. Proven ability to resolve complex customer concerns, coordinate service appointments, manage account documentation through CRM systems, and deliver excellent service in high-volume environments. Experienced in agent support, coaching, and process guidance, with a strong ability to adapt quickly to new systems and workflows. Currently pursuing a degree in Computer Engineering and recognized for strong communication, problem-solving, and customer-focused service.
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