Details
Skills
Manual Testing, Functional Testing, Regression Testing, System Validation, Technical Support (L1/L2), Incident Management, Defect Tracking, Jira, Root Cause Analysis (RCA), Factory Acceptance Testing (FAT), Linux, Log Analysis, Hardware-Software Integration, Troubleshooting, SLA Compliance, Cross-functional Collaboration, Test Documentation, Production Support, Python (Basic), Shell Scripting (Basic), Networking Basics, Agile Environment
About
Technical and quality-driven Engineer with over 10 years of experience in Technical Support, Systems Validation, and Functional Testing within enterprise and production environments. Strong background in manual testing, incident management, defect identification, and Root Cause Analysis (RCA).
Experienced in supporting live systems, performing Factory Acceptance Testing (FAT), validating hardware–software integrations, and collaborating with cross-functional and global teams. Comfortable working in SLA-driven environments using ticketing systems such as Jira, analyzing Linux logs, and automating repetitive validation tasks using basic Python and Shell scripting.
Seeking remote opportunities as a QA Engineer, Technical Support Engineer, or Systems Validation Specialist where I can contribute to system stability, quality assurance, and customer satisfaction.
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