Skills
Document Management, Programming, Soft Skillz
About
In my previous role, I provided on-site technical support, troubleshooting and resolving complex issues for end-users to ensure smooth operations. I also managed e-commerce activities that led to a 20% increase in online sales and developed an engaging e-commerce website, which boosted customer engagement by 15%. Collaborating closely with cross-functional teams, I addressed customer inquiries efficiently, helping maintain high levels of satisfaction and operational success.
In my previous position, I reconciled financial accounts, identifying and correcting discrepancies to enhance the accuracy of financial statements. Leveraging strong product knowledge, I increased customer referrals by 30% and organized customer data meticulously to ensure all records were accurate and complete. Additionally, I effectively used CRM systems to track and manage customer data, contributing to streamlined operations and improved customer service.
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