Skills
Organizing; Empathic Listening; Customer Service; Adaptable to New Technologies; Customer Empathy; Active Listening; Adaptability; Microsoft Outlook Calendar; Google Calendar
About
Provided customer service through email, chat, and
phone
Created incident reports and flagged potential fraud
cases
Followed up on reports and maintained quality
standards for personal data handling
Reported findings to clients and authorities
Delivered customer service through chat
Created incident and damage reports
Processed refund requests and tracked orders
Created purchase orders and provided technical
support
Assisted customers with refunds and order tracking
Created and managed purchase orders
Provided medical and general interpretation over the phone
I make approximately 100 calls per day to coordinate appointments
with medical providers as part of Quality Health Partners, an extension
of BlueShield Promise in California, USA. My job focuses on exclusively
contacting BlueShield Promise members, ensuring a smooth and
efficient healthcare experience for policyholders
Managed personal agendas and schedules
Followed up on tasks via email and phone
Coordinated internal activities
Prepared business documents
Supported Help&Home Corporation users in technical
troubleshooting, including password resets, MS Office, and
hardware issues
Guided users on application functionality and managed access
rights
Maintained high customer service standards, meeting QA and SLA
requirements for both L1 and L2 issues
Supported Centene Corporation users with technical
troubleshooting, including password resets, MS Office, and
hardware issues
Guided users on application functionality and managed access
rights
Effectively handled inquiries related to ETAs and ticket statuses
Consistently met high-quality QA scores and SLA requirements,
resolving both L1 and L2 issues using the knowledge database
Provided customer service via phone
Managed Excel documents and scheduled
appointments
Coordinated calls and confirmed appointments with
clients
Profile Photo
