Details
Skills
Customer Relationship Management (CRM); Microsoft Office; Business; Customer Service; Electronic Mail; Sales; Scheduling; Driven; Communication; Sales Goal Achievement; Sales Objectives; Call Center; Legal Practices; Confidentiality; Identifying Customer Needs
About
Successfully upsold and cross-sold products/services to existing customers.
· Identified customer needs and presented tailored solutions that resulted in closed sales.
· Provided exceptional customer service via phone, email, and/or chat, resolving inquiries and issues efficiently and professionally.
Facilitated clear and accurate communication between individuals with language barriers in various settings (e.g., medical, legal, social services, business).
· Provided consecutive and/or simultaneous interpretation with a high degree of accuracy and cultural sensitivity.
· Maintained confidentiality of sensitive information during interpretation sessions.
Analyzed client needs to ensure precise redirection to specialized departments.
· Facilitated initial consultations and provided information about the services offered.
· Orchestrated scheduling for a diverse client base, optimizing calendars for both clients’ and own employees .
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