Skills
Problem Resolution; Technical Support; Problem Solving; Team Management; Contract Management; Project Planning; Documentations; Leadership; Contracts; Budgeting; Supply Chain; People Management; Inventory Management; Project Management; Design
About
• Project Planning: Develop detailed plans for the successful execution of IT projects, including
schedules, resources and budgets for different clients across central america.
• Team Coordination: Organize and coordinate internal and external teams to ensure delivery of
services and projects within established deadlines.
• Stakeholder Management: Maintained effective communication with all interested parties,
including clients, project managers, technical teams and suppliers.
• Progress Monitoring: Continuously monitor the progress of projects and services to ensure that
they align with established objectives and KPIs.
• Problem Resolution: Address and resolve problems during project execution, applying
corrective measures.
• Personnel Administration: I led team management, promoting the professional development and
continuous training of the staff under my charge.
• Strategic Technical Support: Provided guidance and advanced technical support for the
resolution of complex incidents.
• Negotiation with Suppliers: Managed contracts and negotiations with key suppliers, ensuring
compliance with agreements and quality of service.
Support Technician L2 – Vivint (Mayo 2021 – Septiembre 2021) Tegucigalpa
• Complex Incident Resolution: Resolved intermediate level IT incidents, applying advanced
analysis and problem solving techniques.
• Support Ticket Management: Managed and followed up on level 2 support tickets, ensuring
effective resolution within the agreed deadlines.
• Collaboration and Incident Escalation: Collaborated closely with level 1 and 3 teams for an
integrated approach to incident management, improving service quality.
• Documentation and Knowledge Base: I developed and maintained an updated knowledge
base, documenting solutions to incidents and resolution processes to improve support
efficiency.
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