Nqobile Canaan Mkize

Skills

Microsoft Office; Customer Satisfaction; Communication; Enquiries; Answering Telephones; Guest Service; Documentations; Telephone Switchboard; Call Center, Quality Assurance.

About

Provided primary customer support to internal and external customers.
Offered advice and assistance to customers, paying attention to special needs
or wants.
Answered constant flow of customer calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies focused on
addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services, and company
information.
Answering Reservation calls on the switchboard
Dealt with answering enquiries
Making reservation for both private and group bookings
Making room allocation suitable for the guest as per their request.