Noe Molina

Details

Skills

Coaching; Technical Support; Payroll; Customer Follow-Ups; Quality Assurance (QA); Quality Control (QC); Benefits Administration; Science; Microsoft Excel; Customer Service; Insurance; Leadership; Payroll Processing

About

During the first three years, I worked as a customer service representative. In the third year, I
was promoted to the staff department, where I had the chance to cover the team leader role for three months. The last post I held there was that of a Qa analyst.
As a customer service agent, I gained a lot of experience in handling challenging
situations and obtaining the best options for my clients. As a member of the floor
support team, I also gained a lot of knowledge about leadership, including how to give
constructive criticism and create coaching sessions for team members who need to
boost their abilities and output in order to meet objectives.
mailto:jamtro1986@gmail.com
and logístics assistant.
• I began my career in the sugar cane industry as a janitor, but I was later promoted to payroll
assistant and ultimately ended up as a quality supervisor.
As a service manager, I was responsible for following up with technicians and support teams from US companies to ensure that cases created through the client portal were being fixed as soon as possible until the services were restored. After that was finished, I was responsible for informing our clients that the services were back online and for following up to ensure that everything was functioning as it should.