Skills
Microsoft PowerPoint; Microsoft Office; Microsoft Excel; Invoices; Teamwork; Customer Satisfaction; Customer Service; Microsoft Word; Communication; Organizing; Financial Processing; People Management; Microsoft Outlook; Real Estate Management; Billing
About
Organized and filed guest registration documents, ensuring compliance with legal and
fiscal requirements for generating invoices.
Assisted in guest check-in/check-out procedures and maintained high levels of
customer satisfaction.
Provided customer service during check-in/check-out and assisted with various guest
requests.
Managed tour and transfer bookings, and provided recommendations for dining and
activities.
Assisted guests from various nationalities with check-in/check-out procedures,
addressing concerns, and fulfilling special requests.
Promoted the hotel’s services, including booking tours, transfers, and recommending
local restaurants and activities.
Handled billing, payment processing (including B2B reservations, Bee2Pay, and
Hotelcard), and managed email communication.
Ensured security by overseeing safe usage in guest rooms when required.
Oversee daily reception operations, ensuring all tasks align with company standards.
Provide training and orientation to new staff members.
Prepare monthly work schedules and ensure efficient guest check-in and check-out
processes.
Manage cash register, reconcile transactions, and handle guest inquiries and special
requests.
Coordinate guest activities and excursions, solving any issues that emerge to ensure a
positive guest experience.
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