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Skills
Account Management; Customer Relationship Management (CRM); Communication; Analytical Thinking; Customer Follow-Ups; People Management; Customer Inquiries; Problem Solving; Written Communication; Customer Satisfaction; Customer Service
About
Highly motivated and results-oriented professional with over 1.5 years of experience in the BPO industry, specializing in Billing, Logistics, and Customer Service. Proven ability to excel in fast-paced environments, leveraging strong communication and problem-solving skills to exceed customer expectations. Proficient in CRM platforms (Salesforce, Cisco, Zendesk) and proficient in Google Workspace and Microsoft Office Suite.
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