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Skills
Communication; Computer Literacy; Problem Solving
About
Answering inbound calls for Prepaid and post paid
Assisting customers with their queries
Ensuring the quality standards are met
Exercising appropriate soft skills when dealing with clients
Always achieve set targets
Assisting clients with parts on back order
Opening cases to track the progress on the parts ETA and repairs
Sending daily reports
Running parts meeting to get updates on the ETA for the parts on back order
Skills and development trainer
Training new intakes and existing agent within the Vodacom space
Sending performance reports on a daily basis
Submitting BBBEE monthly
Tracking and submitting performance reports for agent that have been trained
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