Skills
Customer Relationship Management (CRM); Customer Engagement; Problem Solving; Business; Recruiting; Customer Satisfaction; Sales; Customer Service; Business Management; Communication; Customer Follow-Ups; People Management; Time Management; Customer Inquiries; Customer Relationships
About
Personally handles level 3 and 4 client concerns
Recruiting and Interviewing staff for the department
Handles internal operations to improve the quality of
service
Managing the call service operatives and analyzing the data
captured.
Delegating the workload for the day and monitoring the
team targets.
Communicating with clients and ensuring that all
problems were solved professionally and amicably.
Making sure all client data is captured correctly.
Customer Relationship Management
tools.
Establishing and maintaining a strong relationships with
customers through regular communication.
Provide timely and effective solutions to customer inquiries
via phone, email, or chat.
Handled in bound and out bound calls to ensure customer
satisfaction
Develop and execute targeted success plans to increase
customer engagement.
Assisted on problem-solving and brainstorming solutions
to existing concerns.
Helped customers place orders on the website and
process customer payments.
Captured client data on the company database.
Created and solved trouble tickets on the system.
Track key performance indicators (KPIs) such as
customer satisfaction, retention, and expansion.
Actively check and respond to emails.
Manage and provide administration support to the
Manager.
Assist with training new staff members.
Ensure that all Offer to Purchase, FICA, CMA and other
relevant information are uploaded to DotLoop and sent to
the Attorneys.
Follow up on required and outstanding documents and
monitor the progress of deals.
Communicating and liaising with clients and attorneys.
Ensure that employee contracts and certified identity
documents are filed and up to date.
Ensure that employees are registered on Business Email,
WhatsApp, PropData and HubSpot.
Ensure that all legal and regulatory documents are filed
and monitor compliance with South African laws and
regulations.
Monitored customer satisfaction with all company products
and services
Handling all inbound calls for orders and deliveries
Assisted in problem-solving and brainstorming solutions
to existing concerns.
Process client payments
Captured client data on the company database.
Profile Photo
