Details
Skills
Outbound Calls; Microsoft PowerPoint; Inbound Calls; Microsoft Office; Decision Making; Salesforce (Software); French Language; Microsoft Excel; Teamwork; Customer Service; Help Desk Support; Teaching; Human Resources (HR); Call Center; Office Administration
About
As an Administrative Assistant at Tournkey, I provided comprehensive administrative support to ensure efficient operation of the office and seamless coordination between internal teams and clients. My role required a high level of organizational skill, attention to detail, and customer service orientation in a fast-paced, tour operations environment.
Key Responsibilities:
Managed and organized schedules, meetings, and travel arrangements for company staff and visiting partners.
Supported the sales and operations teams by preparing itineraries, maintaining booking records, and coordinating with tour providers and suppliers.
Acted as a liaison between clients, vendors, and internal departments to ensure timely and accurate information exchange.
Handled data entry, file management, and document preparation, including invoices, contracts, and internal reports.
Provided exceptional customer service through email and phone communications, addressing inquiries and resolving issues promptly.
Assisted in maintaining CRM systems, ensuring client data was up-to-date and properly organized.
Supported marketing and social media tasks, including drafting content and tracking campaign effectiveness.
Contributed to the planning and execution of logistics for events and group tours.
Skills Applied:
Administrative support, customer service, multitasking, Microsoft Office Suite, CRM tools, travel logistics, team coordination, and bilingual communication (English/Spanish).
Functions in the Helpdesk support department:
· Attend calls and e-mail requests through salesforce to provide resolutions to technical issues
· To guide the customer how to use correctly the devices
· To escalate the cases when it is necessary to the correct departments
Functions in the Underwriting department from Solar Mosaic:
• To provide resolutions to salesforce cases through incoming/outbound phone calls or via e-mail
• To attend underwriting requests from customers through Slack channels
• To use Zendesk to check the loan documents uploaded by the customer
• To use google docs, PowerPoint, and Excel to provide performance reports from the agents
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