Melissa Gonzalez Gonzalez

Business Administration professional with 4+ years of experience in process management, database handling, and customer service. Skilled in planning, analysis, teamwork, Excel, proficient in English, with international experience, eager to contribute.

Colombia

View resume

Skills

Effective Communication; Teamwork; Strategic Planning; Problem Solving; Advanced Excel
Proactivity; Time Management; General Management.

About

* Administrator in charge of the company’s payroll loan department.
* Led and supported a national team of administrators responsible for processing clients’ payroll loans.
* Managed the collection of payroll loans, ensuring efficient and timely debt recovery.
* Generated and sent reports on new loans and payment settlements to partner entities.
* Provided high-quality customer service, addressing inquiries and issues related to payroll loans.
* Handled the CIFIN platform, preparing and analyzing monthly client reports, ensuring strict compliance with internal and external regulations.
* Drafted and responded to formal requests, managing legal and regulatory documentation related to the department.
* Collaborated closely with accounting and finance teams, ensuring the accuracy of records and integrity of payroll loan department reports
* Gained experience in intercultural communication by living and working with American families, improving my English proficiency.
* Participated in English courses to enhance my academic and professional preparation.
* Coordinated daily activities and schedules for children, demonstrating organizational and time management skills.
* Developed conflict resolution and adaptability skills by working in multicultural environments.