Skills
Outbound Calls; Customer Accounts; Cash-Handling; Customer Satisfaction; Customer Service; Sales; Scheduling; People Management; Organizing Meetings; Culinary Arts; Customer Retentions; Administration Management; Marketing; Microsoft Outlook
About
Resolved technical issues and enhanced customer
accounts, achieving a 90% resolution rate on first
contact.
Proposed tailored service plans, resulting in a 15%
increase in customer retention.
Recognized as a top performer for meeting monthly
service goals consistently.
Matched students with psychological service providers
aligned with their insurance and language preferences,
resulting in a 95% successful placement rate.
Coordinated appointments, ensured seamless first
sessions, and followed up to address client satisfaction
and retention.
Conducted detailed case documentation and outbound
client communications, maintaining compliance with data
privacy standards.
Developed a streamlined intake process, reducing
appointment scheduling time by 25%.
Handled high-volume inbound and outbound calls,
supporting medical, legal, and government offices.
Improved message accuracy and response time,
reducing client callbacks by 30%.
Provided tailored solutions for diverse client needs,
contributing to a 20% increase in client satisfaction
ratings.
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