Skills
Analytical Thinking; Client-Focused; Detail-Oriented; Business Mindset; Office Administration; Relating to Clients
About
• Transactional processing and payments.
• Month end processing and safe keeping of documents.
• Communication and query resolution.
• Accounts payable service operations.
• Obtaining a vendor statement.
• Reconciling the statement to the invoices received and the payments made.
• Following up on all outstanding reconciling items.
• Comparing the vendor reconciliation with documents filed in the vendor’s file.
• Checking that purchases were captured to correct account.
• Signing the reconciliation to authorize payment.
• Manage all Outbound CRM Activities in accordance with agreed departmental policies and procedures
• Providing service to internal customers (Campaign Managers from the different brands) and external customers
• Incorporating regular reviews of processes and procedures to ensure process optimisation
• Driving and monitoring daily, weekly, and monthly targets
• Scheduling and administration of incoming requests from Campaign Managers
• Analysis of statistics to ensure targets are met and to assist with implementation of corrective action
• Ensure queries are resolved within reasonable timeframes
• Ensure unit policies, processes and procedures optimise performance and are documented
• Conduct QA and coaching with the Call Centre agents
• Conduct SAP CRM training
• Ensure vacant posts are filled with people who have the required entry level competencies
• Scheduling of new campaigns and other activities within the department
• Have briefing sessions with Campaign Managers before each campaign or project to discuss the campaign, script, processes and stats to be produced
• Prepare scripts, processes and sign off sheets for every campaign
• Prepare for and attend weekly meetings with the Campaign Managers
• Update the team on new campaigns
• Checking all outgoing stats prepared by different agents and ensuring they are timeously sent out
• Ensuring timeous escalation of customer queries to the relevant departments
• Prepare the presentation for the manager’s weekly reporting
• Prepare, calculate and sign-off finance campaigns - national, dealer and specialised target groups
• Weekly and monthly campaign reporting for live campaigns
• Attend to and resolve queries from Area Managers and dealers
• Post Campaign Analysis after each campaign (detailed with learnings)
• Communication of campaign documents to Area Managers, Credit Department and other relevant parties
• Updating of finance campaigns with rate changes and price changes
• Finance and Insurance competitor analysis
• Studied the company’s products and their benefits for users.
• Developed effective marketing strategies and plans.
• Working with design, acquisition and other teams to promote products.
• Translated technical details into benefits for the user.
• Followed up and analyzed market trends to position products.
• Developed product marketing strategies (pricing, advertising, product launching).
• Crafted compelling messages across marketing channels (landing pages, social media, ad banners etc.).
• Worked with various teams (design, content, acquisition, product sales etc.) to implement strategies.
• Test marketing product features, releases and ad copy.
• Evaluate product using relevant KPIs and feedback from existing and prospective customers.
• Advanced training on the company’s products and their benefits for users.
• Distributors system training and mentoring
• Training on new system modifications and functionality
• Distributors’ products training
• Allocation and distribution of stock
• Attending to queries regarding stock and system issues
• Monthly reporting to stakeholders
• Liaison with stakeholders
• Client data updates
• Processing of payment requisitions
• Making sure that client data updates and credentials are secured
• Assisting clients with resetting their system access credentials
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