Details
Skills
Customer Service; Client Relations; Customer Success; Account Support; Multilingual Communications; Conflict Resolution; Problem Solving; Documentation Management; Client Intake; Data Entry; Data Privacy Protection; Commercial Lines Insurance
About
Client Relations Specialist with experience supporting customers in international hospitality, education, and U.S.-based insurance environments. Currently working in Commercial Lines insurance, handling policy servicing, renewals, audits, endorsements, and client communications while collaborating directly with insurance carriers and customers.
Throughout my career, I have developed strong skills in customer service, problem-solving, relationship management, and cross-cultural communication. Having worked with clients from diverse backgrounds and in fast-paced environments, I am comfortable managing multiple priorities while maintaining a high level of professionalism and attention to detail.
Fluent in Portuguese, English, Spanish, Italian, French, and German, I thrive in remote, multicultural teams and enjoy building positive experiences for clients through clear communication, organization, and reliable support.
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