Skills
Inbound Calls; Customer Satisfaction; Customer Service; Microsoft Office; Office Administration; People Management; Front Desk Operations; Detail-Oriented; Organizing
About
Tracked and submitted employee timesheets to prepare for payroll
processing.
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● Prepared and prioritized calendars and correspondence.
● Inventoried and ordered supplies for office.
Developed administrative processes to achieve organizational objectives
and improve office efficiency.
Answered incoming calls and provided assistance to customers about
products quality, value and style.
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● Consulted with customers regarding needs and addressed concerns
● Resolved customer complaints and issued refunds as needed.
Answered incoming calls and provided highest level of professionalism
and knowledgeable service to every customer.
Welcomed large volume of guests and improved overall customer
service.
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Worked with housekeeping and maintenance staff to address and resolve
building and room issues.
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Reviewed account information and individual customer charges to
produce correct bills.
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Greeted incoming guests warmly, issued room keys and shared
information on policies and amenities.
Welcomed patrons to front desk and engaged in friendly conversations
while conducting check-in process.
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Received incoming calls and coordinated with staff to fulfill customer
requests.
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Input customer data into reservation systems and updated to reflect
room changes.
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Handled payment processing and provided customers with receipts and
proper bills and change.
Planned routine operations and special projects under direction of
operations manager.
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● Supervised day-to-day facility operations in accordance with set policies
SKILLS
● Issue and Complaint Resolution
● Responding to Difficult Customers
● Understanding Customer Needs
● Administrative and Office Support
● Needs Assessment
● Attractions and Amenities Knowledgeable
● Complaints Management
Profile Photo
