Marcio Membreno Hurst

Details

Skills

- Operations Management & SOP Development
- Customer Success & Client Retention
- Sales Strategy & B2B/B2C Development
- Logistics & Supply Chain Optimization
- Team Leadership & Performance Management
- Process Improvement & Workflow Automation
- Budgeting, Forecasting & Financial Reporting
- Contract Negotiation & Vendor Management

About

I’m a global operations leader with over 12 years of experience driving customer success, logistics, and business development across the U.S., Canada, Europe, Asia, and LATAM. My passion lies in connecting people, processes, and platforms to deliver exceptional service and scalable solutions.

Whether I’m building high-performing support teams, optimizing workflows, or negotiating with international suppliers, I bring a strategic mindset and a hands-on approach to every challenge. I thrive in fast-paced environments where precision, empathy, and adaptability are key.

Fluent in English and Spanish, I’ve led initiatives for government agencies, startups, and multinational companies — always with a focus on operational excellence and customer-centric outcomes. I’m also deeply committed to training and development, creating interactive learning experiences that empower teams and elevate performance.

Let’s connect if you’re looking for someone who can bridge strategy and execution, lead with integrity, and deliver results across borders.