Skills
Customer Service; Emotional Awareness; Customer Relationship Management (CRM); Process Improvements; Process Improvement Tools; Customer Relationship Management (CRM) Strategies; Empathic Listening; Empathic Communication; Customer Relationship Management (CRM) Software; IT Customer Support
About
Lead a team ensuring daily operations with high costumer Services standards and analyzed costumer data to indentify needs and prioritize preferences
I supervised a team ensuring operacional excellence; Designed and implemented a knowladge base redusing handling time; Monitored performance metrics and assisted clients daily.
Taught English to students of various ages, designed engagin materials to assist and improve comprehension, provided one on one tutorial
Profile Photo
