Skills
Standards Compliance; Regulatory Requirements; Teamwork; Customer Satisfaction; Facilitation; Customer Service; Leadership; Scheduling; Communication; People Management; Administration Management; Strategic Planning; Office Administration; Payment Handling; Billing
About
Act as the primary contact between Balfour Park Clinic and Quadcare Medical Centres Head Office, coordinating monthly
meetings and attending ad hoc sessions to address clinic needs, enhance teamwork, and facilitate problem-solving with
leadership.
● Maintain the medical records management system to ensure accurate, real-time synchronization with clinicians' applications,
facilitating efficient access to patient data.
● Process medical aid payments and cash transactions smoothly, ensuring billing accuracy and maintaining detailed records.
● Coordinate patient appointments to optimize scheduling, minimize wait times, and improve the overall patient experience.
● Oversee the inventory of medical and office supplies, ensuring that necessary items are always available for clinic operations.
● Conduct regular stock checks and manage reordering to prevent shortages, supporting an uninterrupted workflow.
● Handle all incoming calls professionally, directing them appropriately and providing prompt responses to inquiries.
● Manage clinicians' schedules efficiently, coordinating appointments and minimizing scheduling conflicts.
● Supervise office facility and equipment maintenance, ensuring a safe, well-organized workspace and enhancing productivity
across all team members.
● Oversee clinic communication systems, including phone, email, and mail, ensuring seamless information flow within the clinic.
● Develop and implement office policies and procedures to improve operational efficiency, consistency, and alignment with best
practices.
● Train new clinic staff on operational procedures, patient interaction protocols, and safety measures to maintain high service
standards.
● Generate detailed reports on clinic performance, providing management with actionable insights for strategic planning.
● Ensure compliance with health and safety regulations, overseeing facility maintenance to create a safe environment for both staff
and patients.
Delivered exceptional customer support by assisting clients with inquiries related to TYMEbank’s financial products, such as
personal accounts, savings options, and banking services.
● Adhered to TYMEbank’s risk and compliance standards, ensuring all customer transactions, documentation, and records met
regulatory requirements.
● Promoted the benefits of digital banking services to enhance customer convenience and encourage the adoption of TYMEbank’s
tech-driven solutions.
- Switch board operator
- Answering inbound calls
- Directing calls to the relevant department
- Directly dealing with retirement fund claims
Profile Photo
